Product Support Investigator

Product Support Investigator helps support and engineering teams investigate Jira incidents systematically instead of jumping from an error message directly to a root-cause conclusion. It gathers evidence from Jira issue details, comments, changelog history, linked issues, and bounded related issue signals. The investigator separates confirmed observations from hypotheses, identifies missing evidence, and recommends what should be verified next. Use it to: • Validate reported incidents before drawing conclusions • Organize Jira evidence into a structured investigation • Identify missing information and competing hypotheses • Determine practical verification steps • Investigate without modifying Jira issues The Community Edition is free and open source. The Jira integration is read-only and does not require Datadog, Zendesk, or another external observability platform.